Accessibility Statement

Our Commitment to Accessibility

At Horans Health Stores, we are committed to making our website accessible and easy to use for everyone, including people with disabilities.

We are continually working to improve the accessibility, usability and overall user experience of our website. Our approach is guided by the Web Content Accessibility Guidelines (WCAG) 2.1, with the aim of meeting Level AA standards, as well as the applicable requirements of the European Accessibility Act (EAA).

The EAA includes accessibility requirements for certain services, including e-commerce services.

Compliance Status

We are working towards achieving and maintaining WCAG 2.1 Level AA conformance across our website.

We recognise that accessibility is an ongoing process and that some areas of the website may not yet fully meet all accessibility requirements. We regularly review and improve the website to identify and address potential accessibility barriers.

Where possible, we aim to ensure that our website can be used with a range of assistive technologies, browsers and devices.

Accessibility Features

To support visitors with different accessibility needs, our website includes accessibility tools provided through the Accessibly App.

These features include:

Visual Adjustments

  • Text Size: Increase the size of website text for improved readability.
  • Contrast: Adjust the contrast of website content.
  • Brightness: Increase or decrease screen brightness.
  • Colour Inversion: Invert website colours to improve visibility for some users.
  • Grayscale: Display website content in shades of grey.
  • Hide Images: Hide images to reduce visual distractions and make text easier to read.
  • Larger Cursor: Increase cursor visibility for easier navigation.

Reading and Navigation Tools

  • Reading Line: Add a visual guide to help users follow lines of text.
  • Reading Mask: Focus attention on a specific section of text.
  • Readable Fonts: Change website typography to a more easily readable font.
  • Highlight Links: Make links more prominent and easier to identify.
  • Dyslexia-Friendly Fonts: Provide alternative typography designed to improve readability for some users.
  • Page Structure: Simplify the visual presentation of content to support easier navigation.

Assistive Technology Features

  • Keyboard Navigation: Support navigation using standard keyboard controls such as Tab, Shift + Tab and Enter.
  • Read Page Aloud: Provide text-to-speech functionality to read website content aloud.
  • Image Descriptions: Where appropriate, image descriptions and alternative text are provided to support screen reader users.
  • Stop Animations: Allow users to reduce or stop certain motion and animation effects.

Accessibility Limitations

While we work to make our website as accessible as possible, some content or functionality may not yet be fully accessible.

This may include older or legacy content, third-party services, embedded content, or content supplied by external providers. We are continually reviewing these areas and working to improve accessibility where possible.

The availability of an accessibility tool does not replace good accessibility practices within the website itself. We are committed to improving the underlying design, content and functionality of the website alongside the accessibility tools provided.

Feedback and Assistance

We welcome feedback from our customers and website visitors.

If you experience difficulty accessing any part of our website, or if you believe there is an accessibility barrier that we should address, please contact us.

When contacting us, please provide details of the page or feature you were trying to use and, where possible, describe the difficulty you experienced. This will help us investigate and resolve the issue as quickly as possible.

Email: [Insert Horans accessibility/contact email]

We will consider all accessibility feedback and work to address identified barriers as part of our ongoing website improvements.

Third-Party Content

Some elements of our website may be provided by third-party services. While we aim to ensure that these services are as accessible as possible, we cannot always control the accessibility of third-party websites, applications or content.

If you encounter an accessibility issue with third-party content accessed through our website, please let us know and we will endeavour to raise the issue with the relevant provider.

Ongoing Improvements

Accessibility is an ongoing commitment at Horans Health Stores. We regularly review our website and seek to improve its accessibility as technology, accessibility standards and customer needs develop.

Our goal is to provide an online experience that is welcoming, usable and accessible to as many people as possible.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.